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Management v Leadership

What’s the difference between a manager and a leader?

It is a question that has been asked more than once and also answered in different ways.

The Innovation Centre Boardroom Briefing 2011 series is based on the theme 'Entrepreneurial Leadership'. Dr John Whiteoak, Lecturer, Faculty of Business - University of the Sunshine Coast presented on the topic 'Management v Leadership: what's the difference?'

Three Leadership Themes
• Leadership Capacity
• Performance Management
• Communication

Some General Assumptions of Promoted Technicians
• People are effort averse and can’t be trusted
• Systems need to manage untrustworthy employees
• People are motivated primarily by money
• Employ skillsnot attitudes and fit
• Buy-inrather than make talent
• A BBQ will fix our morale problems
• Employee of the month awards are motivating
• Internal competition is a clever way to promote higher levels of performance
• I’m great and you’re (most subordinates) not

Employee retention & satisfaction:Overwhelmingly, based on thefirst-line manager!
Source: Marcus Buckingham & Curt Coffman, First, Break All the Rules: What the World’s Greatest Managers Do Differently

Press GaneyAssoc:139,380 former patients from 225 hospitals:
None of THE top 15 factors determining Patient Satisfaction referred to patient’s health outcome
P.S. directly related to Staff Interaction
P.S. directly correlated with Employee Satisfaction
Source: Putting Patients First, Susan Frampton, Laura Gilpin, Patrick Charmel

VISION
Exciting and ennobling possibilities –enlist others in YOUR dreams
PASSION

I am a dispenser of enthusiasm.”—Ben Zander
How would your staff describe you on a 1 –10 enthusiasmscale?

How Much Leadership Capacity is in your Business?

Performance Management

Stop the BULLSH*T
Harry G. Frankfurt from Princeton university on Bullshit - watch video

Research from Google
DON’T BE A SISSY MANAGER

PASSIVE-AGGRESSIVE
Behaviour
Source: Neilson et al. Harvard Business Review 2005.

No “AngerManagement,” Please!

TOO MUCH DEADWOOD IN YOUR TEAM.

“… hiring isthe most important aspect of businessand yet remains woefully misunderstood.”
Source: Wall Street Journal, 10.29.08,
review ofWho: The A Method for Hiring,
Geoff Smart and Randy Street
MEASURE it or Don’t Bother

& don’t forget the Praise and Appreciation
(especially Gen-Ys (under 30) & Zs (under 20))

Communication

How Many People Suffer from the 3Dsyndrome in your Tribe*?

  • Disillusioned
  • Disengaged
  • Dysfunctional

*A Tribe is a group bigger than a team but less than 150 (Tribal Leadership, David Logan, 2008)

Leadership is not Different to Management
It is part of the managers job!

Presented by:
Dr John Whiteoak
whiteoak@usc.edu.au
Faculty of Business
University of the Sunshine Coast

About Dr John Whiteoak

Dr John Whiteoak has a PhD in small group dynamics from Griffith University in Queensland, Australia, and has been a university teacher since the mid-1990s. John has published work in several international management journals including Small Group Research and the Thunderbird International Business Review.

John is also an experienced consultant and trainer who has worked on projects addressing human resource management and organisational change issues. He has four years of experience working in the United Arab Emirates and other Gulf countries where he has worked with many well-known organisations.

As a trainer John has delivered the Society for Human Resource Management (SHRM) fundamentals, learning systems and global learning systems courses to numerous companies and managers in the Arabian Gulf Region. He has also developed and delivered many management courses in areas which include creativity, decision making and negotiation, management style, motivation, personality, team work and leadership. In addition, John is an accredited Myers-Briggs Type Indicator (MBTI) assessor.


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